Web App Login Issue: Showing "Successfully signed in!" but stuck on login page
When attempting to log in to the Lumi Cloud web app (app.lumi.education), the login authentication succeeds, but the application fails to redirect to the user dashboard or editor interface. Enter valid account credentials (or use standard sign-in options) and click Sign in. A green notification toast appears saying "Successfully signed in!". The page remains stuck on the login form without redirecting to /dashboard or /projects. Clearing browser cache, clearing local storage, switching browsers, switching devices including laptop and mobile and manually navigating to /dashboard after receiving the "signed in" status (still redirects back or fails to load the session).
zhaoying.h10 9 days ago
Bug Report
Web App Login Issue: Showing "Successfully signed in!" but stuck on login page
When attempting to log in to the Lumi Cloud web app (app.lumi.education), the login authentication succeeds, but the application fails to redirect to the user dashboard or editor interface. Enter valid account credentials (or use standard sign-in options) and click Sign in. A green notification toast appears saying "Successfully signed in!". The page remains stuck on the login form without redirecting to /dashboard or /projects. Clearing browser cache, clearing local storage, switching browsers, switching devices including laptop and mobile and manually navigating to /dashboard after receiving the "signed in" status (still redirects back or fails to load the session).
zhaoying.h10 9 days ago
Bug Report
Unsuccessful subscription activation
Hi, there, I made a payment to the pro subscription, however, I did not receive the subscription ID through email and my subscription status is not activated. I’ve tried to contact the team, but I only receive response from the bot. Could anyone help me with this?
jackhansonc 21 days ago
High Priority
Bug Report
Unsuccessful subscription activation
Hi, there, I made a payment to the pro subscription, however, I did not receive the subscription ID through email and my subscription status is not activated. I’ve tried to contact the team, but I only receive response from the bot. Could anyone help me with this?
jackhansonc 21 days ago
High Priority
Bug Report
Login Request
Hi, we are currently using Lumi on a linked accounts but we would like to create a password to secure it better. We have been directed by the AI support to contact a teammate for this matter. Thanks for the help!
info 26 days ago
High Priority
Feature Request
Login Request
Hi, we are currently using Lumi on a linked accounts but we would like to create a password to secure it better. We have been directed by the AI support to contact a teammate for this matter. Thanks for the help!
info 26 days ago
High Priority
Feature Request
HTML export creates inaccessible asset folder on Windows
Hello Lumi Team, I found a bug when exporting a project containing Game Map to HTML on Windows 11. The export process completes successfully and the HTML file is created. However, the exported asset folder cannot be opened because Windows reports "Location is not available". As a result: Images are not displayed. Audio files fail to load (Failed to fetch in the browser console). The exported HTML cannot run correctly because some assets are missing or inaccessible. I tested this several times with different project names, and the same issue occurs every time. Environment: Lumi version: 1.0.2 Operating System: Windows 11 I have attached screenshots of the inaccessible folder, browser console, and network errors. thank you
azizanadya54 about 1 month ago
High Priority
Bug Report
HTML export creates inaccessible asset folder on Windows
Hello Lumi Team, I found a bug when exporting a project containing Game Map to HTML on Windows 11. The export process completes successfully and the HTML file is created. However, the exported asset folder cannot be opened because Windows reports "Location is not available". As a result: Images are not displayed. Audio files fail to load (Failed to fetch in the browser console). The exported HTML cannot run correctly because some assets are missing or inaccessible. I tested this several times with different project names, and the same issue occurs every time. Environment: Lumi version: 1.0.2 Operating System: Windows 11 I have attached screenshots of the inaccessible folder, browser console, and network errors. thank you
azizanadya54 about 1 month ago
High Priority
Bug Report
Error_An internal error occurred
Hi! I’m trying to share some activities but the links don’t work. I cannot upload the files. [Upload failed.] Can somebody help me?
e.ajenjogarcia about 2 months ago
Content-Type
Bug Report
Error_An internal error occurred
Hi! I’m trying to share some activities but the links don’t work. I cannot upload the files. [Upload failed.] Can somebody help me?
e.ajenjogarcia about 2 months ago
Content-Type
Bug Report
upgrade Branching scenario
Ich möchte vorhandene Course Presentation (v.2.6) innerhalb von Branching Scenario (v.2.5) wiederverwende, kann/darf das aber aufgrund des versionsunterschiedes nicht. Können Sie Branching Scenario auf v.2.6 upgraden? (ich habe dasselbe ticket eben fälschlich als feature request gepostet, kann es aber nicht editieren oder löschen)
asta.vonschroeder about 2 months ago
Bug Report
upgrade Branching scenario
Ich möchte vorhandene Course Presentation (v.2.6) innerhalb von Branching Scenario (v.2.5) wiederverwende, kann/darf das aber aufgrund des versionsunterschiedes nicht. Können Sie Branching Scenario auf v.2.6 upgraden? (ich habe dasselbe ticket eben fälschlich als feature request gepostet, kann es aber nicht editieren oder löschen)
asta.vonschroeder about 2 months ago
Bug Report
Branching Scenario veraltete version
Ich möchte vorhandene Course Presentation (v.2.6) innerhalb von Branching Scenario (v.2.5) wiederverwende, kann/darf das aber aufgrund des versionsunterschiedes nicht. Können Sie Branching Scenario auf v.2.6 upgraden?
asta.vonschroeder about 2 months ago
Feature Request
Branching Scenario veraltete version
Ich möchte vorhandene Course Presentation (v.2.6) innerhalb von Branching Scenario (v.2.5) wiederverwende, kann/darf das aber aufgrund des versionsunterschiedes nicht. Können Sie Branching Scenario auf v.2.6 upgraden?
asta.vonschroeder about 2 months ago
Feature Request
Problem mit dem Export der GameMap
My problem is: When exporting the GameMap from the lumicloud in HTML5 or Scorm, the buttons will show up as a small row in the upper left corner. I tried it in Moodle, OLAT and in the Browser. As a colleague told me, it happens for her as well, when exporting from Lumi-Desktop on a PC.
ninaoehler about 2 months ago
Content-Type
Bug Report
Problem mit dem Export der GameMap
My problem is: When exporting the GameMap from the lumicloud in HTML5 or Scorm, the buttons will show up as a small row in the upper left corner. I tried it in Moodle, OLAT and in the Browser. As a colleague told me, it happens for her as well, when exporting from Lumi-Desktop on a PC.
ninaoehler about 2 months ago
Content-Type
Bug Report
probleme avec la feuille de travail
Bonjuor, je ne peux pas l’utiliser, voyez le message à l’ecran
aubourg.antoine 2 months ago
High Priority
Bug Report
probleme avec la feuille de travail
Bonjuor, je ne peux pas l’utiliser, voyez le message à l’ecran
aubourg.antoine 2 months ago
High Priority
Bug Report
Shared Billing for Team Accounts
I want to have a single billing account or invoice that covers multiple user licenses within our organization so that we can manage team subscriptions easily with shared billing.
vmenna 2 months ago
Feature Request
Shared Billing for Team Accounts
I want to have a single billing account or invoice that covers multiple user licenses within our organization so that we can manage team subscriptions easily with shared billing.
vmenna 2 months ago
Feature Request
Team Accounts and Content Collaboration
I want to be able to add other teachers to my account so we can collaborate on content and share a single subscription. This is important because we work together in the same school/organization and want to share resources and subscription costs.
marisa_c 2 months ago
Feature Request
Team Accounts and Content Collaboration
I want to be able to add other teachers to my account so we can collaborate on content and share a single subscription. This is important because we work together in the same school/organization and want to share resources and subscription costs.
marisa_c 2 months ago
Feature Request
Auto-save and Session Recovery in Editor
I want the editor to automatically save my progress or allow me to recover my work if my session times out or I am automatically logged out, so that I don't lose my H5P content creation progress.
joana.lopes 2 months ago
Feature Request
Auto-save and Session Recovery in Editor
I want the editor to automatically save my progress or allow me to recover my work if my session times out or I am automatically logged out, so that I don't lose my H5P content creation progress.
joana.lopes 2 months ago
Feature Request
Official Training Slide Templates (Orange & Blue)
Би албан ёсны хичээл сургалтад ашиглах улбар шар болон хөх цэнхэр өнгөтэй бэлэн слайд загварууд (slide designs) ашиглахыг хүсэж байна. Энэ нь сургалтын материал бэлтгэхэд маш их тусална.
gandorj3hj5 3 months ago
Feature Request
Official Training Slide Templates (Orange & Blue)
Би албан ёсны хичээл сургалтад ашиглах улбар шар болон хөх цэнхэр өнгөтэй бэлэн слайд загварууд (slide designs) ашиглахыг хүсэж байна. Энэ нь сургалтын материал бэлтгэхэд маш их тусална.
gandorj3hj5 3 months ago
Feature Request
Login Problem and Errors in Deployed Videos
I can’t log in, and the shareable links are also not working because the Lumi server appears to be down.
jude.xi.ma 3 months ago
High Priority
Bug Report
Login Problem and Errors in Deployed Videos
I can’t log in, and the shareable links are also not working because the Lumi server appears to be down.
jude.xi.ma 3 months ago
High Priority
Bug Report
Some contents/interactive games do not work
https://app.lumi.education/graphql endpoint is not working 502 http status code /api endpoint works
dipacemariagrazia 3 months ago
High Priority
Bug Report
Some contents/interactive games do not work
https://app.lumi.education/graphql endpoint is not working 502 http status code /api endpoint works
dipacemariagrazia 3 months ago
High Priority
Bug Report
Workspace Pagination and 'View All' Options
I want an option in the Workspace to control how many content items are displayed at once (e.g., 10, 20, or 'Show All'). Currently, it's confusing because not all content shows simultaneously, leading users to believe items are missing until they search for them.
admissions 3 months ago
Feature Request
Workspace Pagination and 'View All' Options
I want an option in the Workspace to control how many content items are displayed at once (e.g., 10, 20, or 'Show All'). Currently, it's confusing because not all content shows simultaneously, leading users to believe items are missing until they search for them.
admissions 3 months ago
Feature Request